Heather Carrino
Senior Quality Manager, CQI member and ISO 9001 Lead Auditor with over 10 years' experience in ISO/IEC 17025 accreditation, driving quality, compliance, and operational excellence across UK and European testing teams.
Experience
With over 10 years of experience in highly regulated testing environments, Heather began her career in the forensic sciences sector, specialising in DNA processing and quality management from 2015 to 2025.
In 2025, Heather transitioned to the built environment sector, initially supporting the Reaction to Fire team before expanding her remit across Europe.
As a Senior Quality Manager, based at our Holmesfield Road facility, Heather works collaboratively with operational teams and key stakeholders to maintain a robust Quality Management System. She supports compliance with ISO/IEC 17025 accreditation requirements while promoting operational excellence, continuous improvement, and exceptional client service delivery.
Career Highlights
- Over 10 years' experience in quality management within highly regulated testing and laboratory environments.
- Developed expertise in quality assurance, validation, auditing, and competency development, supporting operational excellence and continual improvement across multiple business functions.
- Played a key role in maintaining regulatory and accreditation compliance, including support of robust Quality Management Systems aligned to ISO/IEC 17025 requirements.
- Expanded quality leadership responsibilities across multiple testing teams, partnering with operational and technical stakeholders to strengthen governance, enhance client confidence, and drive continuous improvement across the business.
Specialisms
Qualifications
- 1st class degree with Hons in Forensic Biology at the University of Central Lancashire.
- ISO 9001 Lead Auditor
- Management of Management Systems
Qualifications
- Charted Quality Institute (CQI)
Related Services
Reaction to Fire Testing
Fire Resistance Testing
