Customer FAQs

When is the official opening date of the new laboratory?

The new laboratory will officially open for business during the first week of January 2025.

What are the operating hours of the laboratory, and do they differ from Holmesfield Road?

The new laboratory will initially operate from 8 a.m. to 5 p.m., Monday to Friday, during the first quarter of 2025. We will rapidly phase in extended hours and, by the second quarter, operate seven days a week to accommodate increased demand. Rest assured, we will be fully equipped to meet all your testing requirements during this transition. Warringtonfire Birchwood is committed to being available for your testing needs and providing a seamless service.

What is the address of the new laboratory?

The new laboratory is a large 101,000-square-foot facility with two main entrance areas: a reception area for visitors and a separate goods-in area for deliveries. For your convenience, we have provided the exact location and directions for each area.

Reception
Element Materials Technology, 722 Birchwood Park, Warrington WA3 6FW
Google co-ordinates: CFHG+JG5 Warrington
What3words//////routs.continues.payer

Goods-in area
Element Materials Technology, 722 Birchwood Park, Warrington WA3 6GD
Google co-ordinates: CFHH+M87 Warrington
What3words///hours.flamenco.woke

Which services will be offered at the new Birchwood Park facility?

The new Birchwood Park facility will offer all the same fire resistance (FR) testing services currently provided at our Holmesfield Road location. Additionally, our certification and technical team of experts from Warrington will also be relocating to Birchwood Park, bringing all our services (testing, certification and technical) under one roof. This relocation will allow us to provide a seamless, end-to-end service with a fully integrated technical, certification, and testing approach.

Will there be any changes to the test protocols or procedures?

There will be no changes to test protocols or procedures during the transition or post relocation. All tests will be conducted according to the same high standards as before. In order to ensure we provide you with your test report in a timely manner, provision of all the necessary specimen details prior to testing will help expedite the process and ensure a rapid turnaround.

Which services will remain at the existing Holmesfield Road facility?

All our reaction to fire testing services will remain at the Holmesfield Road facility. Once the Birchwood Park facility is fully operational, we will transform the Holmesfield Road laboratory into a Centre of Excellence for reaction to fire testing. Significant investments have already been made, including upgrading equipment and increasing capacity for Single Burning Item and Roof Testing rigs. For a full list of services we offer, please click here.

Are there any new tests or services being introduced at the new laboratory?

From the onset, we will be offering the same wide range of services at the new laboratory that we currently provide. Our 101,000-square-foot facility, equipped with state-of-the-art equipment, will allow us to immediately double our fire resistance testing capacity and triple it in the long term. Stay tuned for updates as we continue to grow and enhance our offerings.

How will the new laboratory improve the services offered?

The new laboratory, equipped with state-of-the-art technology and expanded facilities, will improve our services by offering faster turnaround times, increased testing capacity, and the ability to explore new testing capabilities. The facility is also designed to enhance client privacy and improve the overall customer experience.

What are the parking, travel and access arrangements at the new site?

The new facility offers ample parking with 175 bays, including 10 disabled bays, 10 EV charging stations operated by Virta, and secure bike lockups. Located in Birchwood Park, just outside Warrington where the M62 crosses the M6, the site is easily accessible from Manchester, Liverpool, and Warrington.

By Car: We are conveniently located near the M6 and M62, making travel by car straightforward.
By Bus: Local bus services offer regular routes between Warrington's Bus Interchange, railway stations, and Birchwood Park, with a travel time of just 20 minutes.
By Train: We are connected to major cities such as Glasgow, Birmingham, North Wales, and London, as well as Manchester and Liverpool.

• Birchwood Railway Station to Birchwood Park Centre – 1.8 miles
• Warrington Central Station – 4.5 miles
• Warrington Bank Quay Station – 5.6 miles.

Taxis are available outside both Warrington Bank Quay and Central stations for convenient onward travel.

Can I charge my electric vehicle on site?

There are ten payable Virta EV charging points installed in the main car park. These are available on a first-come, first-served basis. If you wish to use this facility, please ensure that you are registered with Virta. Contact reception.birchwood@warringtonfire.com so we can grant you access to the charging points. Please ensure you supply an email address that will be easily accessible on the day.

Is there a contact person or department for general inquiries about the services at the new Birchwood Park facility?

Sales: David Lilley via david.lilley@element.com or contact your account manager directly.
Operations: Adrian Pettitt via adrian.pettitt@element.com.
Certification: EWCL@warringtonfire.com.
Technical: Andy Kearns via andy.kearns@warringtonfire.com.
General: Call 01925 655116 or email the Reception Team on reception.birchwood@warringtonfire.com.

This ensures your inquiry is directed to the correct department for a prompt response.

What are the hours during which deliveries are accepted?

Deliveries are accepted from 8 a.m. to 4 p.m., Monday to Friday.

Is there a specific delivery entrance or area for goods?

Yes, please refer to the General Information section for directions.

Are there any specific delivery instructions or special handling and storage requirements for certain types of samples?

Specific delivery instructions for test samples will be agreed with your appointed Technical Officer. Specific handling and storage requirements for certain types of samples will be detailed in the quotation. Please provide relevant data sheets to ensure we can store and handle samples safely and in accordance with their requirements.

What is the timeline for the transition of fire resistance testing services from the old site (Holmesfield Road) to the new laboratory at Birchwood Park?

The transition period will begin on 1 January 2025 and is expected to be completed by 31 July 2025. During this time, certain tests will continue to be conducted at the existing site at Holmesfield Road.

Which tests will remain at Holmesfield Road (the current site) during the transition period?

During the transition period, you will be notified within your official quotation which facility your test will be carried out at. Your point of contact will also inform you when the testing location changes, ensuring clear communication throughout the process.

How will the transition affect the turnaround time for test results and reports?

During and post transition, we aim to enhance our service efficiency, and you can expect faster turnaround times for test results and reports. We are committed to minimising any disruptions and will promptly communicate any updates or changes to ensure you are well-informed.

Where should I send my samples during the transition period?

During the transition period, please continue to send samples for reaction to fire (R2F) tests to the Holmesfield Road facility. For all fire resistance tests, detailed instructions will be provided in your formal quotation to specify the correct submission location.

How will the handover during the transition be managed to ensure continuity of service?

We have a dedicated team managing the relocation of fire resistance testing services to ensure a smooth transition. Both sites will coordinate closely to maintain continuity of service and quality.

Who should I contact if I have questions about my test during the transition or need assistance?

For any questions or assistance during the transition and relocation, please contact your sales account manager or technical officer associated with your test.

What improved client safety measures are in place at the new laboratory?

The new laboratory features enhanced safety measures, including advanced extraction systems to ensure a safe working environment. An improved permit-to-work system is in place to control site activities, ensuring that all safety protocols are followed.

Are there any mandatory safety training sessions or briefings for on-site workers?

Workers involved in builds or using spray booths will be required to complete a permit to work with their host. This will take a couple of minutes and ensures you have everything you need to complete your work smoothly and without disruption. Workers must be competent in the tasks they are performing and have access to the relevant risk assessments and method statements for their activities.

What are the emergency procedures and evacuation plans?

Emergency procedures and evacuation plans will be covered during the site induction. Area-specific arrangements will also be discussed during the completion of the relevant permit to work once inside the lab, ensuring all workers are familiar with the protocols in case of an emergency.

Is there security on-site? What are the protocols for accessing the laboratory?

The laboratory is secured with a digital fob access control system. You will be issued credentials that provide access only to the areas necessary for your work. Additionally, Birchwood Park Site Security is in place.

Confidentiality workflows have been enhanced to ensure secure and restricted access to sensitive information.

Are there restricted areas within the laboratory that require special access permissions?

There are several restricted areas within the laboratory that require special access permissions, typically related to maintenance and inspection. These areas do not affect client access needs and will be clearly identified to ensure you are aware of any restricted areas.

What accessibility arrangements are in place for the site?

The site is designed to accommodate visitors requiring additional assistance. Lifts are available to facilitate access to test viewing areas, and staff are trained to support or assist during site evacuations. If specific assistance is required, the needs should be discussed with a site Fire Marshall during induction. They will help familiarise individuals with refuge points and any necessary arrangements. Additionally, welfare facilities such as showers and toilets include accessible options.

What are the requirements for customers' workers entering the site for fabrication?

Clients preparing samples will be asked to complete a site Safety, Health and Environmental (SHE) induction prior to starting work, which will be valid for 6 months. Together with their host, a brief permit to work will be completed to ensure they have everything they need to work safely and all persons in the vicinity understand the hazardous work(s) to be undertaken within scope of the permit. To support this, we ask that the client's Risk Assessment Method Statement (RAMS) is prepared in advance of their visit and submitted to their host.

Are there any specific safety protocols, inductions or Personal Protective Equipment (PPE) requirements for on-site workers?

The site operates a 5-point PPE regime, similar to most construction environments: hard hat, protective safety glasses, boots, gloves, and hi-vis vests are required in laboratory areas. On-site workers should bring their own PPE for specimen preparation. PPE can be provided for visitors, although they are encouraged to bring their own. SHE inductions will be conducted for all visitors on arrival to ensure compliance with safety protocols, which will be valid for 6 months.

Is there a check-in/check-out procedure for workers on the site?

All visitors and workers are required to check in and out via the reception area.

To ensure the highest safety standards, permits to work will be cancelled upon check-out to ensure proper tracking and compliance.

What equipment and facilities are available?

Each build bay is equipped with 110v power supplies and compressed air. Client workers will have access to welfare facilities, including lockers, showers (with accessible provisions), toilets, meeting rooms, kitchen areas, and guest Wi-Fi. Additionally, they can utilise the Birchwood Park Engine Rooms, located just a few minutes' walk from the lab, offering a variety of dining options, meeting room hire, and an on-site hotel for added convenience.

Are there specific guidelines for using the laboratory equipment?

Any equipment brought to the site must be fit for purpose and in safe working conditions. Please ensure that all portable electrical equipment has been PAT tested, and any machinery requiring guarding has appropriate safety measures in place before use. These guidelines help ensure a safe working environment for everyone.

We would expect that clients will arrive on-site with the appropriate equipment needed to fulfil the planned tasks. However, if support is required, this should be discussed in advance with your appointed Technical Officer for the test and they will be happy to help wherever possible

Are there on-site technicians or support staff available for assistance?

Yes, on-site technicians and support staff are available to assist you. You will be assigned a host who will issue your permit to work and provide assistance during your visit. Our team can help with material movements, setting up access arrangements, and any other support you may need.

Who should workers contact in case of an emergency or if they need assistance?

Points of contact, including emergency contacts, will be established during the completion of the permit to work at the start of the job. If there is any change in the contact person, it will be discussed, and the permit will be updated accordingly to ensure everyone knows who to reach in case of an emergency or for assistance.

Has your accounts/billing/invoice address changed?

No, these details will remain the same.

Are there any changes to the payment terms or conditions?

No, these details will remain the same.

Who should customers contact for billing or invoicing inquiries or issues?

Your accounts manager will be able to assist with any billing or invoice inquiries or direct you to the correct contact.

As a new customer, how can I set up an account?

Your account manager will help to set up your account. You will receive an application form by email to complete and your application will be processed by our accounts team.

What should I do if I experience any issues or disruptions during the transition?

If you encounter any issues or disruptions, please contact your account manager. We will address your concerns as quickly as possible.

How can customers stay informed about the laboratory’s progress, operations, and the transition/relocation?

Customers can stay informed through regular updates via email and by visiting the dedicated page on our website, which showcases the latest news and progress. Additionally, updates will be shared on our Built Environment LinkedIn feed. We will provide timely information on the transition and any important changes.

What are the environmental policies or sustainability initiatives of the laboratory?

The new facility utilises extensive measures to maintain air quality, reduce energy use and minimise environmental impacts. These measures include:

• Built-in recycling systems
• Smoke and odour capture and treatment
• Dedicated cold abatement system to eliminate smoke generated externally from the furnace, ensuring the fire testing process has negligible environmental impact
• Energy-efficient fans
• Upgraded power supply transformers that consume minimal electricity when idle
• Electric vehicle infrastructure, including a fleet of EV forklifts and charging points
• Optimal insulation with commendable U-values
• Meticulous attention to air tightness
• Well lit, through a combination of natural light from skylights and LED lighting that delivers a high lux level
• Provision to accept a blend of clean hydrogen and natural gas once local infrastructure offers this service.